Investor Charter

Effective date: 1 January 2021

A.  Vision and Mission Statements for investors.

•     Vision

Invest with knowledge & safety.

•     Mission

Every investor should be able to invest in right investment products based on their needs, manage and monitor them to meet  their goals, access reports and enjoy financial wellness.

 

B.1  Details of business transacted by the  Research Analyst with  respect to  the investors.

•            To publish research report based on the research activities of the RA.

•            To provide an independent unbiased view on securities.

•            To  offer  unbiased  recommendation,  disclosing  the  financial  interests  in recommended securities.

•            To   provide   research  recommendation,   based  on   analysis   of  publicly available information and known observations.

•            To conduct audit annually.

B.2  Details of  business  transacted by  the  Investment  Adviser with  respect to  the investors

 •       To enter  into an agreement with the client providing all details including fee details, aspect  of   Conflict   of   interest   disclosure   and    maintaining   confidentiality   of information.

•        To  do  a  proper  and  unbiased  risk  –  profiling  and  suitability  assessment  of  the client.

•        To  obtain  registration  with  Know  Your  Client  Registration  Agency   (KRA)  and Central Know Your Customer Registry (CKYC).

 •        To conduct audit annually.

 •        To disclose the status of complaints in its website.

 •            To disclose  the  name, proprietor  name, type  of registration,  registration  number, validity, complete address with telephone numbers and  associated SEBI regional/local Office details in its website.

•        To employ only qualified and certified employees.

 •        To deal with clients only from official number

 •        To  maintain  records of interactions,  with  all  clients  including  prospective  clients (prior to onboarding), where  any conversation related to advice has taken  place.

C.1   Details of services provided to investors as Research Analyst (No Indicative Timelines)

•        Onboarding of Clients.

•        Disclosure to Clients

o            To distribute  research reports and  recommendations  to the  clients without discrimination.

•     To maintain confidentiality w.r.t publication of the research report until made available in the public domain.

C.2  Details of services provided to investors (No Indicative Timelines)

•        Onboarding of Clients

 o   Sharing of agreement copy

 o   Completing KYC of clients

 •        Disclosure to Clients

 o  To provide  full disclosure  about  its  business,  affiliations,  compensation  in the agreement.

o   To not access client’s accounts or holdings for offering advice.

o   To disclose the risk profile to the client.

 •        To provide investment advice to the client based on the  risk-profiling of the clients and  suitability of the client.

D.  Details of grievance redressal mechanism and how  to access it

In case of any grievance / complaint, an investor should approach the  concerned research analyst and shall ensure that the grievance is resolved within 30 days.

If the investor’s complaint is not redressed satisfactorily, one may lodge a complaint with SEBI on SEBI’s SCORES portal https://scores.gov.in/  which is a centralized web based complaints redressal system. SEBI takes up the complaints registered via SCORES with the concerned intermediary for timely redressal. SCORES facilitates tracking the status of the complaint.

With regard to physical complaints, investors may send their complaints to: Office of Investor Assistance and  Education, Securities and  Exchange Board  of India, SEBI  Bhavan.  Plot  No.  C4-A,  ‘G’  Block,  Bandra-Kurla  Complex,  Bandra  (E), Mumbai - 400 051.

 

E.1  Expectations from the  investors for Research Analysts (Responsibilities of investors).

•     Do’s

i.      Always deal with SEBI registered Research Analyst.

ii.      Ensure that the Research Analyst has a valid registration certificate.

iii.      Check  for SEBI registration number.

iv.      Please  refer  to  the   list  of  all  SEBI  registered  Research Analysts which is available on SEBI website  in the following link: https://www.sebi.gov.in/sebiweb/other/OtherAction.do?doRecognisedFpi=yes&intmId=14

v.      Always pay attention towards disclosures made in the research reports before investing.

vi.      Pay  your Research Analyst through  banking channels only and  maintain duly signed receipts mentioning the details of your payments.

vii.      Before  buying  securities  or  applying  in  public  offer,  check  for  the  research recommendation provided by your research Analyst.

viii.      Ask  all  relevant  questions  and  clear  your doubts with  your Research Analyst before acting on the recommendation.

ix.      Inform SEBI about Research Analyst offering assured or guaranteed returns.

•     Don’ts

i.      Do not provide funds for investment to the Research Analyst. ii.      Don’t fall prey to luring advertisements or market  rumours.

iii.      Do  not  get  attracted to  limited  period  discount  or  other  incentive,  gifts,  etc. offered by Research Analyst.

iv.      Do  not  share  login  credentials  and   password  of  your  trading  and   demat accounts with the Research Analyst.

E.2  Expectations from  the  investors for Investment Adviser (Responsibilities of investors)

 •     Do’s

i.      Always deal with SEBI registered Investment Advisers.

ii.      Ensure that the Investment Adviser has a valid registration certificate.

iii.      Check  for SEBI registration number. Please   refer   to   the   list   of  all   SEBI   registered   Investment Advisers which  is available on SEBI website  in the following link: https://www.sebi.gov.in/sebiweb/other/OtherAction.do?doRecognisedFpi=yes&intm Id=13

iv.      Pay  only advisory fees  to your Investment  Adviser.  Make   payments of   advisory fees   through    banking   channels   only   and    maintain   duly   signed receipts mentioning the details of your payments.

v.      Always ask for your  risk profiling before accepting investment advice. Insist that Investment Adviser provides advisory strictly on the basis of your risk profiling and take into account available investment alternatives.

vi.      Ask    all    relevant    questions    and    clear    your    doubts   with    your  Investment Adviser before acting on advice.

vii.      Assess    the     risk–return     profile    of     the     investment     as   well     as   the liquidity and safety aspects before making investments.

viii.      Insist  on  getting  the  terms and  conditions  in  writing  duly  signed  and  stamped. Read these  terms  and   conditions  carefully  particularly  regarding advisory fees, advisory plans, category  of   recommendations etc. before dealing   with   any Investment  Adviser.

ix.      Be vigilant in your transactions.

x.      Approach the appropriate authorities for redressal of your doubts  /  grievances.

xi.      Inform SEBI about  Investment Advisers offering assured or guaranteed returns.

 

•     Don’ts

 xii.      Don’t fall for stock tips offered under  the pretext  of investment advice. xiii.      Do not provide funds for investment to the Investment Adviser.

xiv.      Don’t  fall  for  the  promise  of  indicative or  exorbitant or  assured returns by  the Investment  Advisers. Don’t let greed overcome rational investment decisions. xv.      Don’t fall prey to luring advertisements or market  rumors.

xvi.      Avoid doing  transactions  only  on  the  basis  of  phone  calls  or  messages from any Investment adviser or its representatives.

xvii.      Don’t take  decisions just because of repeated messages and  calls by Investment Advisers.

xviii.      Do not fall prey  to limited  period  discount  or other  incentive,  gifts, etc.  offered  by Investment advisers.

xix.      Don’t   rush   into   making   investments   that    do   not   match    your   risk   taking appetite and investment goals.

xx.      Do not  share login  credential  and  password of your  trading  and  demat accounts with the Investment Adviser.